I purchased FFXIV Stormblood from the PS Store on my PS4. It will not download nor does it show in my game library or purchase history. When I look the game up on the PS Store again, it shows "You are not able to purchase this product for the following reason(s): You already own: Final Fantasy XIV: Stormblood Tracker".
It was $39.99. I have confirmed my credit card was charged. I have tried the support forums and have tried to download from my phone as suggested, but the phone app also shows I already own it and cannot download.
Can someone please tell me what to do??
** I already have "A Realm Reborn" and "Heavensward" on my system.
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