I tried to sign in to my PSN account yesterday to get an error saying I was banned for violating the terms of use, even though I'm fairly certain I didn't. I googled the error code I got (WS-37368-7) and found it was a chargeback error.
I contacted Sony and explained, but they claim that on their end my account is in good standing and I have no chargebacks on their record. They also claim I'm not banned, but even now when I try to sign in its saying I've been banned.
This is really frustrating as I just bought Kingdom Hearts 1.5/2.5 last night and I was really excited to play it, but now I can't because of a problem Sony claims doesn't exist.
EDIT: I'm aware of how fixing a charge back works. The problem is Sony won't let me fix it because they say I'm not banned in the first place.
A friend who has had a similar problem in the past has informed me that it might take a few days for the ban/charge back to register on Sony's end, so I guess I'm just playing the waiting game now.
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