I learned a lot in the last 2 days about how internet works and ip address. In short after hurricane irma killed my internet for several days I was back online and ready to roll. Turns out my ISP (ATT) provided me a new IP address because mine is dynamic and changes. The IP address i was provided was previously used by a hacker of some kind and I was block from several website like Ikea.. but most importantly Sony which rendered my PS4 a brick error code WS-37397-9. My IP was black listed, banned, worthless.
1st step after reading all the information on the internet about this very common issue I call AT&T and get the call center. I indulge the tech and turn my router off 800 times and reset everything. Even after explaining multiple time I need an IP refresh. I get elevated to Tech level 2, also at the call center. He under stands my problem... Claims to try other stuff then tells me if I want a new IP I have to buy a static IP. I explain I don't want a new IP I just want any IP but the one I have. This conversation went on for almost 1 hour. He transfers me to someone else who has no idea whats going on and I start all over again.
Call Sony, we don't unbanned IPs, we know it was not your fault, call you ISP and just get a new one. They ban IP address forever!! WTF how lazy is that.
Ok so I am 4 hours deep at this point. I go to the local ATT office to talk with some one near by. The employee completely understand tell me to call tech support again and ask for the "local tech support office Tier 2". He tells me to just keep saying those words over and over again until they transfer me. He was correct because it literally took almost 15 minutes no the phone with the call center just stating over and over again the same thing, and the tech literally just ignored me and kept asking what my issue was.
Ok so now I am speaking with ATT local call center. With in 2 minutes she completely understands the issue and gets another employee online so I have two working this issue. He explain the "dynamic IP" I get has a lease on it and basically unless i lose power when the Lease is up I will have the SAME public IP for the life of my account. Let that sink in... I will have the same "dynamic" public IP for years if I never lose power for more than 24 hours AND the lease happens to be up in the time frame.
After 1 hours and 45 minutes of them calling around and checking and working I am told there is nothing they can do I am stuck with this IP address!
The only way to fix it is to completely close out my entire ATT account and open a new one with a new customer ID which is what the current IP address lease is assigned to this way it will randomly give me a new one. So this is what I did. Now I have a new tech coming to to setup the same internet I currently have because ATT provided me a hackers IP and could not give me a new one!
This blows my mind, for those with the same problem here are all the things people told me to do, or I read online, that did not work with ATT. Also I have fiber not sure if that is relevant.
- Reset router/modem, didn't work.
- Turn off Router/modem for 24 hours, didn't work.
- Change PS4 manual IP information with 8.8.8.8 and 8.8.4.4 something like that. You can google it didn't work for me.
- Get a new modem/router from ATT. The IP is leased to you account therefore the modem does not matter. But I made them send me one and i tried any way. didn't work.
Solution:: Change ISP or close your entire account and open a new one per the recommendation from ATT.
What makes me even angry is i am assuming they will just recycle my broken IP address now to someone else and have the exact same problem!!
Sorry for the long post, not sure any one cares but I needed to vent and get the information out there for any one with the same issues.
Edit 1: Grammer
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